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In today’s competitive marketplace, brands are increasingly judged not by their advertising, but by a critical, often overlooked interaction: the moment a customer asks, “What do you recommend?” This split-second exchange—known as the Recommendation Moment—is emerging as one of the most powerful drivers of customer trust, loyalty, and revenue. Across industries including retail, hospitality, banking, and healthcare, frontline employees are…
Buying property in a region you do not live in carries a particular set of risks – not because the market is unfamiliar, but because the process requires more planning, more due diligence and more reliance on the right people on the ground. The KZN North Coast is drawing increasing numbers of buyers from Gauteng, the Western Cape and beyond…
A bold new chapter in Southern Africa’s infrastructure story is unfolding, one that runs deep beneath the earth rather than across it. At the centre of this moment is the launch of a massive Tunnel Boring Machine (TBM), marking a critical milestone in Phase II of the Lesotho Highlands Water Project. At its core, the initiative reflects a long-standing collaboration…
There is a version of the hospitality business that is entirely focused on the next check-in. Fill the room, turn it over, fill it again. It is a model that has served the industry well for decades, and it remains the dominant operating logic across most of South Africa’s hotel sector. The problem is that it leaves a substantial and…
Minister of Tourism Patricia de Lille today unveiled newly built tourism facilities at the Agulhas National Park’s Lighthouse precinct that are set to drive tourism numbers whilst advancing the cause of heritage and inclusive conservation in the Overberg region. The Department of Tourism and SANParks invested R81.7 million to build new infrastructure and enhance the aesthetic of the Agulhas National…
Hyde Park Corner continues to refine its luxury retail mix with the arrival of Maison Deux, a new concept that brings together international fashion, curated homeware and a café experience in a single space. The opening also marks the debut of South Africa’s first Marc Jacobs Café, adding a distinctive new draw for visitors to the centre. Developed by the Al…
Creme of Nature is proud to announce its official partnership with MXS Kulture Festival 2026, uniting two iconic African brands in a shared celebration of heritage, authenticity and culture through the lens of music and fashion. As the Official Hair Partner of the 4th Annual MXS Kulture Festival, taking place on 21 March 2026 at Toadbury Hall, Creme of Nature will bring its…
Although pest control is critical for a number of industries, from food manufacturing and pharmaceuticals to airport, retail, and renewable energy, poisoning is increasingly unacceptable as a control measure. Responsible pest control means finding environmentally friendly alternatives to poison. Birds are often admired as part of the natural environment, but certain species, including pigeons, sparrows, and starlings, can also be…